Frequently Asked Questions
We do not normally simply give estimates, but a committed bid for the work to be done. You can expect the following:
- We will contact you to find out what you want and make an appointment for us to see the building.
- We’ll measure the roof and evaluate the work to be done.
- Typically, we will present a written bid to you within a day or two. Our bids usually expire in 30 days if you don’t decide before then. However we keep the original bid on file longer than that, so if necessary, it may be extended upon request with current pricing.
- Look at similar color houses and see which have roofs you like.
- Find roof colors you like in our brochures.
- Let us know which colors you are considering, and we will show you sample shingle boards of those colors. Holding these up to your walls, or even at the edge of your roof, will help you visualize how they will look on your house.
- We will give you a list of roofing brands and colors we have installed with addresses of the houses we installed them on, so you can drive by and see how they look on an actual house. (Take into consideration how the house color affects the overall appearance, however.)
Dark shingles will only raise the attic temperature if there is inadequate attic ventilation. A combination of soffit vents and ridge vent usually is the best solution to poor ventilation, but there are also gable end vents and several types of roof-mounted attic vents.
Homeowner’s insurance typically covers you against events that can damage your roof. Most commonly these include hail, wind and fire. How much they will pay you depends on your type of coverage (Actual Cash Value or Replacement Cost) and your deductible.
Manufacturer’s Product Warranties
The materials we use are warranted by the manufacturer, with the coverage depending on the products selected. This covers roofing materials that are defective, such as curling or cracking shingles.
Most warranties are lifetime (as long as you own the property), and have an initial period (typically 10 years for a Standard Warranty, and 50 years for an Extended Warranty) during which labor and materials are fully covered. After that, labor to replace the roof is not covered, and the amount paid to you for defective materials decreases with the age of the roof.
Redemptive Roofing covers its workmanship (on roofing installation) for 10 years. We also guarantee we will clean up (to your satisfaction) around the work area after your roofing job is complete.
To perform a normal roof replacement, the roofers will not need to remove your gutters. Removal is needed only if the gutters are attached to the roof in some way, or the fascia boards need to be repaired or replaced.
Redemptive Roofing identifies in its bid all of the things expected to be needed on your roofing project, and suggests additional measures to improve the appearance or increase the life of your home.
Unpredictable damage (such as damaged roof sheathing or rotted fascia boards) may be uncovered during demolition. Also, in old homes, spaced board sheathing may need to be covered with OSB or plywood sheathing. Our Agreement says how these are to be handled.
When we prepare the bid for your roofing project, we carefully estimate the amount of materials needed, and your price reflects those costs. To avoid the work interruption of running out of material if we have underestimated, we usually also purchase extra material as “insurance” (at our expense) against lost time. If we estimated correctly, we don’t need the “insurance” and return it to our supplier.
We will inspect your roof and tell you the damage we find. If there is reason for a claim, you will then call your insurance agent or company, and an adjuster will be sent to inspect your roof. Let us know if you want us to be present when the adjuster examines your roof.
We will provide you with an Agreement that accepts the replacement cost value determined by your insurance provider as payment to do the work that they specify. If we identify additional damage or costs for which your insurer should be responsible, the insurer would be notified, and upon approval by them, the additional work would be added to our Agreement with you. You may add optional upgrades and additional work at your own expense.
“Storm chasers” are roofers that travel to wherever storms have occurred, especially if hail was involved, to get roofing jobs. They may seem helpful and offer warranties, but if you ever need to have them honor their warranties, it will be up to you to chase them down because they are not local, often even from out-of-state.
Some contractors may offer to rebate or otherwise compensate the homeowner for their deductible on a roofing repair or replacement claim. This is illegal and puts the homeowner at risk for insurance fraud.